Why is honor (honour) spelled two different ways?
Honour is the Old English spelling and is considered more formal, more classic and is correct etiquette. Honor is a modernized version of the word and more casual. Honor is used in less formal situations.
What is "Vellum"?
Vellum is a special blend of papers that is thicker and heavier than bond paper.
What is the difference between an informal and a thank you?
An informal is ordered if the customer (bride and groom) wants just a name(s) or a monogram printed on the front and they want to handwrite a note on the inside.
Thank you notes are available with 3 convenient options:
| Option Y: |
Thank you message printed on the front of the note. |
| Option U: |
The words "Thank You" only printed on the front of the note with no copy inside. |
| Option Z: |
The words "Thank You" printed on the front of the note with your message printed on the inside. (There is an additional charge of $25.00 for this option.) |
Can I change the color of the flowers or other images on the invitation to match the ink color?
No, the design color is preprinted on the invitation before we add your personalized copy. Therefore, it CANNOT be changed. We may have the stock available with the design in a different color. Please contact our Customer Service Department to see if there are any other options available
Can I order outer lined envelopes?
No, only the inner envelope is available with an optional liner. However, you can use the lined inner envelopes only and use a glue stick to seal it.
What is the differences between the paper colors in wedding?
We offer several options in color. Visit here to see examples of the different paper colors. Go to "Advanced Search" and click on "View all paper colors" or to go straight to that web page, click here
Reorders are handled and charged as a new order at the initial 25 price. Therefore, it is most important to have order enough invitations initially. It is far less expensive to buy now at the additional 25 price, than to place a new order at a later date at the initial 25 price.
Can I receive my tracking information via email once my order has shipped?
Yes. As long as we have your email address on file, we will automatically email you shipping confirmations along with tracking information any night that you have an order shipped.
Can I make a change on an order I already sent to you?
Your order is processed through our office and plant as soon as it is received. We can make changes depending on what stage your order is in when you call.
If we are able to catch your order before being printed, there is no charge for changes or corrections. However, if your order is already printed, we will extend an additional 25% courtesy discount on the reprint with the correction.
Remember, we print very quickly, so call our Customer Service Department immediately with any changes. Please do not FAX or email a cancellation request as these are very time sensitive.
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